Design Portfolio & Resume

Resume

March 2017


EXPERIENCE

User Researcher (2016 – Present) at Plex, Inc.

  • Lead user research at Plex across Web, mobile and 10-foot experiences

Sr. Mobile UX Designer (2014 – 2016) at Rhapsody International Inc.

  • Lead user research for Rhapsody mobile apps and website and assist with Market research, manage external research partners, UserTesting and Apptentive as well as an external research panel of customer volunteers
  • Lead designer and researcher for the Rhapsody KIDS feature for the Android and iPhone apps, including on-device prototyping and user research with kids
  • Designed, conducted, and reported on Rhapsody’s first-ever end-to-end longitundinal study, discovering usabillity issues from learning about Rhapsody all the way through core usage over the course of a month on mobile and Web – the findings continuing to fuel ongoing improvements, especially for new users
  • Designed multiple features and improvements for mobile, Web and desktop products, including an updated activity feed, personalized EQ, Music Inbox, on-boarding new users, search, navigation, adding friends from social circles, full-screen music player, settings, social connections, following playlists, user profiles, and upsell messaging and more, all of which increased usage and retention
  • Design and create click-through concept wireframes for features or product direction under consideration by the Rhapsody business to help them make decisions and garner partner support
  • Lead early IA and wireframe concept designs of a new, unreleased product
  • Created redesigns of core pages and navigation of www.rhapsody.com in Photoshop in my spare time, all of which serve as the foundation for actual, ongoing design updates
  • Designed and presented Google’s new “Material Design” and how it related to Rhapsody’s products, plus results of major end-to-end user research, at company-wide lunchtime series
  • Requested by product team working with carriers to consult on user experience
  • Mentor Junior UX designer since 2015

Sr. UX Designer (2010 – 2014) at Amazon.com

  • Designed Amazon’s “Flow” feature in the iPhone shopping app, reviewed in Wired, The Verge, TechCrunch and other online publications (Feb. 2014), from concept to wireframes, through high-fidelity mock-ups and final visual assets
  • Lead mobile navigation designer for the iPhone shopping app (Amazon continues using the navigation I designed), where motion studies and a click-through prototype were invaluable for stakeholders, plus redesigns in the past of the Android phone app and iPad navigation
  • Designed the first Kindle Fire tablet shopping application, from concept to high-fidelity wireframes, overcoming senior stakeholder resistance against including a portrait orientation for the app on Amazon’s upcoming (at the time) 7” tablet
  • Lead designer of the Android and iPhone shopping apps for over one year each, creating numerous features, including new items like barcode scanning and notifications to updates for cart, checkout, product detail pages, and search
  • Created early concept designs and experience flows for a major Kindle shopping feature and a strategic update to the Android phone app with designs reviewed by SVPs and the CEO
  • Updated Amazon’s mobile web Home page and footer design
  • Mentored two Sr. UX Designers, created “Mobile UX Office Hours” where anyone at Amazon could ask questions or present work for review, and worked closely with the Mobile Business Integration team in creating documents and materials for internal partners
  • Directed the design of the Windows Phone shopping app, partnering with Microsoft and other internal and external partners
  • Partnered often with UX Research team to design studies, assist with running studies on features I designed, or even design and run studies myself as required

Principal Designer (2008 – 2010) at AOL, LLC

  • Designed IM clients for Windows Mobile and Android, DailyFinance for Blackberry, plus Asylum, Politics Daily, Fanhouse and Daily Finance for WAP, Send to Cell web and mobile components, AIM Buddy Map, and a location-based social product
  • Contributed to the redesign of mobile.aol.com by AOL Media after performing a comparative analysis, designing a usability study highlighting critical issues and creating conceptual mock ups of a new direction to take the site
  • Re-designed an updated AOL MyMobile Beta website, enhancing the user experience by correcting key usability issues and a lighter, coherent visual design
  • Guided AOL designers on best-practices for designing engaging, enjoyable mobile customer experiences
  • Consulted regularly with the VPs of Mobile Products and of Design on brainstorming user experience concepts and strategies
  • Arbitrated and resolved user experience issues for the Mobile Developer Program
  • Managed a Master’s-level summer intern, working on mobile design and user research of the Boxely Mobile Picture Viewer and AIM for Windows Mobile

Usability Program Manager (2007) at  SNAPin Software, Inc.

  • Scheduled, designed, implemented and executed against a cross-product user research project plan, focusing on SelfService Care, Campaign and Configure
  • Wrote SNAPin’s User Experience Guidelines document after identifying a need through cross-functional team interaction, analysis and industry experience
  • Managed the usability study budget and equipment

Sr. User Experience Researcher (2006) at OZ Communications, Inc.

  • Lead user research to increase usage, reduce subscriber churn and provide user input to Product Management and Design on existing and new products
  • Performed expert and heuristic reviews of mobile messaging user interfaces
  • Represented OZ as a user experience and research evangelist during strategic interactions with carriers and portal partners

UI Designer & Sr. UI Designer (2001 – 2005) at America Online, Inc.

  • Lead a small team of designers and researchers working on a mobile AOL suite
  • Designed the interface and supervised the research of mobile IM clients
  • Created the initial navigation, main screen and core applications plus contributed to hardware selection and acceptance of the ibiza Rhapsody media player with Wi-Fi
  • AOL’s “UX Evangelist” during strategic interaction with carriers, OEMs and ISVs
  • Authored the AOL UI Style Guide for Mobile IM, which continues to guide the creation of the experience for millions of users sending billions of IMs
  • Co-creator of AOL’s Mobile Developer Program
  • Promoted to Sr. UI Designer in 2003

EDUCATION

  • M.S. Experimental Psychology, Central Washington University (1998)
  • B.A. Psychology, Whitman College (1996)

PUBLISHED

  • “Ten Usability Tips & Tricks for Testing Mobile Applications”, <Interactions>, Nov-Dec ’06

PATENTS

  • Ordering of conversations based on monitored recipient user interaction with corresponding electronic messages (9454747)
  • Controlling of wireless connection of a portable device including an illuminating component or switch (8195087)